Private Policy

1. Information We Collect

We may collect the following types of information when you visit our website or interact with our services:

-Information you voluntarily provide

-Name

-Email address

-Phone number

-Property address or project details

-Information submitted through contact forms, booking forms, or estimate requests

-Information collected automatically

-IP address

-Browser type and device information

-Pages visited on our website

-Time spent on pages

-Referral sources

This information helps us improve our website and provide our services more effectively.

2. How We Use Your Information

We use the collected information for the following purposes:

-Responding to inquiries and estimate requests

-Scheduling consultations and appointments

-Providing remodeling services

-Sending appointment reminders and service updates

-Communicating regarding ongoing projects

-Marketing and promotional communications

-Improving our website performance and customer experience

We do not sell personal information to third parties.

3. SMS Opt-In & Messaging Policy

By providing your phone number and opting in to SMS communications via our website, forms, or other channels, you consent to receive text messages from Mona Homes Remodeling LLC.

These messages may include:

-Appointment confirmations

-Appointment reminders

-Project updates

-Customer support messages

-Promotional offers and marketing messages

-Message frequency may vary.

-Message and data rates may apply depending on your mobile carrier.

-You may opt out of receiving SMS messages at any time by replying STOP to any message.
-You may reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchase.

4. Cookies & Tracking Technologies

Our website may use cookies and tracking technologies to enhance user experience and analyze website performance.

-These technologies may collect information such as:

-Pages visited

-Time spent on the website

-Browser type

-Device information

-We may also use tracking tools such as:

-Facebook / Meta Pixel

-Google Analytics

-Advertising tracking tools

These tools help measure advertising performance and improve marketing campaigns.

Users may disable cookies in their browser settings.

5. Data Security & Handling

We take reasonable security measures to protect your information including:

-Secure servers

-Encrypted website connections (HTTPS)

-Restricted access to sensitive information

While we strive to protect personal data, no method of online transmission is completely secure.

6. Mobile Information Sharing Statement (CRITICAL)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services (such as customer service or appointment scheduling) is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Legal Disclosures

We may disclose personal data if required to:

Comply with applicable laws

Respond to legal proceedings

Protect our legal rights

Facilitate a business sale or transfer

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, unless a longer retention period is required by law.

Users may request deletion of their data at any time.

9. Data Security

We take reasonable and industry-standard measures to protect your information, including:

Secure servers

Encrypted connections (HTTPS)

Limited internal access

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. International Data Transfers

User data is stored and processed in the United States of America.
If you access our Site from outside the U.S., you consent to the transfer and processing of your data in the U.S.

11. Children’s Privacy

We do not knowingly collect personal data from children under the age of 13.
If such data is discovered, it will be deleted promptly.

Parents or guardians may contact us to request removal.

12. Your Rights

You have the right to:

Access your personal data

Request corrections or deletion

Ask how your data is used or shared

Withdraw consent for marketing communications

To exercise these rights, contact us below.

12. How to Contact Us / Privacy Officer

Privacy Officer:
Kris Kmiotek
Email: [email protected]

13. Do Not Track (DNT)

Our Site does not currently respond to browser “Do Not Track” signals.
Third-party platforms may handle DNT signals differently, and we are not responsible for their practices.

14. Opt-Out of Communications

You may opt out of marketing emails at any time by clicking the “unsubscribe” link in any email we send.

15. Cookie Policy

Cookies are small files stored on your device to improve site functionality and marketing effectiveness.

We use the following types of cookies:

Functional Cookies

Remember user preferences and settings

Analytical Cookies

Measure site usage and performance

Targeting Cookies

Deliver personalized and relevant advertisements

Third-Party Cookies

Used by advertising platforms (e.g., Meta/Facebook) for ad optimization and analytics

You can disable cookies in your browser settings, though some features may not function properly

16. Modifications to This Privacy Policy

We may update this Privacy Policy from time to time.
When updates are made, the “Effective Date” will be revised.

We encourage users to review this policy periodically.

17. Contact Information

If you have questions regarding this Privacy Policy, contact:

Mona Homes Remodeling LLC

Phone: (847) 414-3721

Email: [email protected]

Website: https://useclienthub.com/home-page